Shipping Policy

Runixs

Last Updated: Last Updated: September 13, 2026

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1. Overview

Thank you for shopping at Runixs. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, and related information. By placing an order on our website, you agree to the terms described below.

If you have any questions about your shipment, please contact us at service@runixs.com.

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2. Order Processing Time

• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons, promotions, or new product launches, processing times may be slightly extended. We appreciate your patience.

You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has been dispatched.

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3. Shipping Methods & Delivery Estimates

We offer the following shipping options at checkout:

Please note:

• Delivery times are estimated from the date of dispatch, not the date the order was placed.

• These estimates do not include weekends, holidays, or customs delays.

• Actual delivery times may vary depending on your location, carrier performance, and other factors beyond our control.

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4. Shipping Destinations

We currently ship to the following regions:

• [List countries/regions, e.g., United States, Canada, United Kingdom, European Union, Australia, etc.]

If your country is not listed at checkout and you would like to place an order, please contact us at service@runixs.com to inquire about availability.

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5. Shipping Costs

• Shipping costs are calculated based on the destination, package weight, and selected shipping method.

• The exact shipping fee will be displayed at checkout before you complete your purchase.

• Free shipping may be available for orders over a certain amount, as indicated on our website.

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6. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update in the carrier's system.

If you have not received your tracking information within 5 business days of placing your order, please contact us at service@runixs.com.

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7. Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

• These charges are the responsibility of the recipient. Runixs has no control over these fees and cannot predict their amount.

• Customs policies vary widely by country. Please contact your local customs office for more information.

• Refusal to pay customs fees may result in the package being returned or abandoned, and refunds will not be issued in such cases.

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8. Undeliverable Packages & Incorrect Addresses

• Please ensure that your shipping address is accurate and complete at checkout. Runixs is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange reshipment. Additional shipping fees may apply.

• If you need to change your shipping address after placing an order, please contact us immediately at service@runixs.com. We will do our best to accommodate the change, but we cannot guarantee modifications once the order has been dispatched.

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9. Lost or Damaged Packages

• If your package is lost in transit, please contact us at service@runixs.com. We will work with the carrier to investigate and resolve the issue.

• If your package arrives damaged, please take photos of the damaged packaging and items, and contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.

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10. Split Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery. You will receive separate tracking numbers for each shipment. Shipping charges (if applicable) will not be duplicated for split shipments.

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11. Contact Us

If you have any questions or concerns regarding our Shipping Policy or your order, please reach out to us:

Email: service@runixs.com

We aim to respond to all inquiries within 24–48 hours on business days.

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Runixs reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.